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AUTHORS

Beth M. Cuzzone is the Director of Business Development at Goulston & Storrs and a founder of the Legal Sales and Service Organization (LSSO).

Charles H. Green, founder of Trusted Advisor Associates, is a speaker and executive educator on the subject of trust-based client relationships in business. He is author of The Trusted Advisor (with David Maister and Rob Galford, Free Press, October 2000).

William J. Flannery, Jr., founder of the WJF Institute, assists law firms to achieve a client-focused business development strategy. These steps are explained, developed and detailed during the various training workshops offered by The WJF Institute.

Becky Dowd is president of Dowd Marketing Strategies, creating business development tools for professionals that get results.

Dennis Snow is founder of Snow & Associates, Inc., a consulting firm dedicated to providing customized, actionable solutions to your specific business needs.

Stewart M. Hirsch, Esq., Principal at Strategic Relationships, a former in-house lawyer, is a client-development coach, trainer and speaker who helps lawyers get referrals and make rain.

Judy Melanson, Vice President and Team Director at Chadwick Martin Bailey, delivers on all aspects of client relationships. Her focus on the use of market information to drive strategy has made her an ongoing strategic resource for such organizations as Hilton Hotels, Saga Holidays, Sonesta Hotels, Harrah's Hotels & Casinos, New England Financial, First Manhattan Consulting Group, Citizens Bank, Macmillan/ McGraw-Hill Publishing and Babson College.