LSSO Updates

March 2017

From the Editors Desk: Your Insights Wanted

By John O. Cunningham, Chairman of the Editorial Board

The greatest asset of the Legal Sales and Service Organization (LSSO) is the collective knowledge and experience of its members. We want to share that collective resource with all LSSO members, but in order to do so, we will need your input.

Please check out the brief thumbnails below regarding two surveys. Your anonymous input is wanted for the short, 10-question "Client Service Functions" Survey, and your help will be greatly appreciated in obtaining input from women lawyers for LSSO's fifth "Women Lawyers Rainmaking Survey."

As always, feel free to send us any other suggestions, comments or contributions to our newsletter by contacting Kirsten Lovett at or to John Cunningham at

We Need Your Input

Women Lawyers Rainmaking Survey

Silvia Coulter and Catherine Alman MacDonagh are conducting LSSO's 5th Women Lawyers Rainmaking Survey.

The first Women Lawyers Rainmaking Survey was conducted in 2003. At that time, it was one of the only surveys collecting data on women lawyers’ business development efforts and successes. The Women Rainmaking Survey now serves as a leading resource for law firms and lawyers.

The benchmarking data provides valuable insight into:

  • The keys to rainmaking success
  • Profiles of successful women rainmakers
  • How much time is dedicated to business development for best results
  • What business development activities work best
  • What are the barriers to advancement, potential road blocks to success, and areas for improvement
  • How firms and others are supporting women lawyers
  • Best practices for firms and women lawyers

Take the survey and/or share the survey with other women lawyers.


Client Service Functions Survey

LSSO is supporting a new effort to compile information on the status of client service functions at law firms, the results of which might be useful to LSSO members for planning and benchmarking purposes.

Results will be shared with all participants. Results will be anonymized, but firm names are collected for categorization purposes  (eg AmLaw 100/200/NLJ350/Other). As you will see, the survey does not ask for headcount, revenue or HQ location, so results can really remain anonymous. We encourage members to share the survey with others in your network who are responsible for the Client Service function at their law firm.

Take the short, 10-question Client Service Functions Survey


Know a legal sales/service professional all-star? Nominate them for the LSSO's 3rd Annual Sales & Service Awards

LSSO's 3rd annual Sales and Service Awards salute the efforts and results from individuals and teams who have helped their firm drive revenue. Winners will be announced at RainDance 2017 and will receive a year membership to LSSO, bragging rights and an elegant crystal award to display at their firm.

Our panel of esteemed judges include Darryl Cross, Chief Executive and Founder of HighPer Coaching, Cheryl Jekiel, founder of the Lean Leadership Resource Center and Preston McKenzie, CEO NEWSCYCLE Solutions.

We are looking forward to receiving your nominations! Submit a Nomination


Register Now for RainDance 2017

Session Topics Include:

  • Finding Growth in a Flat Market
  • The Science of Creating Great Sales Presentations
  • Turning "No" into an Opportunity
  • Pricing for Client Value
  • Moving from Reactive to Proactive
  • Using Technology and Data to Close Deals
Register Today


2017 LSSO & RainDance Conference Partners

Sign up to receive our monthly updates.

Ready to receive all the benefits of a LSSO Membership?  Join Us Today! 

Please send questions, comments or feedback to Kirsten Lovett.

Powered by Wild Apricot Membership Software