Date & Time: May 20, 2026 | 1:00–2:00 PM ET
Overview
Acuigen partnered with LSSO in 2024 to speak with Mitch Sterling, Chief Marketing & Business Development Officer at Blank Rome LLP, about the firm’s early efforts to institutionalize client listening.
Now, nearly two years later, we revisit that conversation to explore what’s changed—and what’s working.
Join us for a candid, in-depth discussion as Mitch shares how Blank Rome’s client listening program has matured from initiative to embedded capability. We’ll dive into the real impact on client relationships, how attorneys are embracing the approach, and what it takes to sustain momentum over time.
You’ll gain insight into:
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The measurable impact of a structured client listening program
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How to drive attorney engagement and overcome resistance
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What it takes to move from feedback collection to meaningful action
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How the program continues to evolve to meet changing client expectations
If you’re looking to move beyond ad hoc feedback and build a client listening strategy that drives results, this is a conversation you won’t want to miss.
Who should attend:
This program is ideal for legal marketing, business development, and firm leadership professionals looking to build or strengthen client listening programs.
This program aligns most directly with LSSO’s focus on Client Experience (CX), with a strong connection to Data Analytics & Intelligence, two of our five core Pillars. Learn more about LSSO’s five Pillars.
Registration is complimentary; all are welcome to attend.
