Client Experience (CX) : Imperative or Optional?
by Jennifer Smuts, Practice Growth Lead, K&L Gates LLP
by Jennifer Smuts, Practice Growth Lead, K&L Gates LLP
From crafting her own client-facing role at a small law firm, Jenna Schiappacasse scaled her...
I'm thrilled to reach out to you for the first time as the President of the Board of Advisors. It's...
The Wall Street Journal recently reported that some elite law firms are charging upwards of $2,500...
In today's competitive legal market, establishing a culture that promotes growth and business...
While winning new clients and keeping them satisfied are crucial components of a law firm’s...
Given the recent, supernaturally bright light shining directly on artificial intelligence – its...
Securing new clients is only the beginning of a law firm's journey to success. The true challenge...
Client acquisition is not just about closing deals; it's about building relationships that lead to...
Getting people to work together in a highly collaborative, integrated, and productive fashion...